Privacy Policy

Effective Date: 2025/10/30

1. Overview

At EZEE GROUP (Pty) Ltd, your privacy matters to us. We are committed to protecting the personal information of our clients, suppliers, contractors, and partners, and to handling all data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business or visit our website. It is written in line with the Protection of Personal Information Act (POPIA) of South Africa.

2. Who We Are

EZEE GROUP (Pty) Ltd is a Level 1 B-BBEE-compliant company that provides professional plumbing, electrical, solar, and building solutions across Gauteng, the Western Cape, the Eastern Cape, KwaZulu-Natal, and parts of the North West.

We work with individual homeowners, commercial clients, and major insurance providers to deliver reliable, compliant services nationwide.

3. What Information We Collect

We only collect personal information necessary to provide our services or respond to enquiries. This may include:

  • Your full name and contact details (email, phone number, address).

  • Project or service details you request from us.

  • Billing or payment information where applicable.

  • Insurance or warranty claim information.

  • Communication records (emails, phone calls, forms, etc.).

  • Website usage data such as IP address, browser type, and analytics.

We collect this information directly from you or, where relevant, through authorised third parties like insurers or partners.

4. Why We Collect Your Information

We process your information to:

  • Provide quotations, project assessments, and services you’ve requested.

  • Manage insurance-related claims and warranty work.

  • Maintain accurate service and project records.

  • Improve our operations and customer experience.

  • Fulfil legal and regulatory obligations.

  • Communicate updates or confirmations related to our services.

We do not sell, rent, or trade personal information.

5. Who We Share Information With

We may share limited personal information with trusted third parties when necessary, including:

  • Authorised subcontractors or technicians working on your project.

  • Insurance or warranty partners (such as Kwikot or SupaHot).

  • Professional advisors (accountants, auditors, or legal consultants).

  • Regulatory or law enforcement authorities, if required by law.

All third parties handling data for EZEE are required to maintain strict confidentiality and compliance with POPIA.

6. How We Protect Your Information

We take appropriate administrative, technical, and physical security measures to protect your information from unauthorised access, alteration, or loss.
These include secure digital systems, limited access controls, and routine data protection checks.

7. How Long We Keep Information

We keep personal information only for as long as it is needed to:

  • Complete a service or contract.

  • Meet legal, tax, and insurance obligations.
    Once no longer needed, data is securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information.

  • Ask us to correct or update your information.

  • Object to specific types of processing.

  • Withdraw consent where applicable.

  • Request that your data be deleted (subject to legal requirements).

Requests can be sent to ezeegroup89@gmail.com with “Privacy Request” in the subject line.

If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator of South Africa at https://www.justice.gov.za/inforeg/.

9. Changes to This Policy

We may update this policy periodically to reflect legal, technical, or business developments. The latest version will always be available on our website.

10. Contact Details

EZEE GROUP (Pty) Ltd
📍 No. 2 Maroela Place, Noordwyk, Midrand, Gauteng 2194
📞 011 203 8720
📱 +27 61 193 1429 / +27 72 127 3768
📧 ezeegroup89@gmail.com